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CONTACT CENTER /IP PBX
CONTACT CENTER /IP PBX
HoduCC – Smart Omnichannel Contact Center Software
A next-generation customer engagement platform designed to simplify and centralize communication across multiple channels.
Key Features & Benefits:
- Unified platform integrating Voice, Email, Chat, Social Media (WhatsApp, Twitter, Instagram), SMS, and Video Calls.
- Centralized customer data – access complete interaction history across all touchpoints.
- Omnichannel convenience – customers can reach support through their preferred channel, reducing call waiting time.
- Real-time supervision – supervisors can monitor agent performance, review service quality, and implement improvements instantly.
- CRM integration – compatible with existing CRM systems for seamless data exchange.
- Flexible deployment – available as Single-Tenant or Multi-Tenant versions for enterprise and contact-center environments.
- Lifetime license model – one-time perpetual license with no recurring annual fees.
- Complete local support – implementation, training, and after-sales assistance available across UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman, and Africa.
Omnichannel Contact Center Software
Deliver consistent, high-quality customer service across every communication channel.
Highlights:
- Supports voice, chat, email, and social media in a single dashboard
- Ensures faster response times and improved customer satisfaction.
- Customizable for banks, telecom, healthcare, utilities, retail, and service industries.
- Includes AI-driven analytics and performance tracking tools.
- Offered with a perpetual lifetime license – pay once, use forever.
- Expert implementation and training by Empirical Testing Solutions’ certified team.
HoduPBX – Advanced VoIP PBX Software
Stay connected globally with a scalable, cloud-based IP PBX system designed for modern enterprises and ISPs.
Key Features:
- Unified communication platform for internal and external voice connectivity across all branch offices worldwide.
- Multi-Tenant IP PBX – ideal for Internet Service Providers (ISPs) offering hosted telephony services.
- Single-Tenant PBX – perfect for enterprises seeking private, secure, in-house communication systems.
- Seamless access from desktop, mobile, or web browser.
- Customizable interface and user experience, tailored to your organization’s workflow.
- Reduced telephony costs with VoIP-based communication.